Friday, Oct 24, 2014

Job openings

To apply for a job, you must apply in person at the Human Resources department of The Spokesman-Review, 999 W Riverside Ave., Monday through Friday, 8:30 a.m. to 3:30 p.m.

More information, including details about benefits, diversity and the company.

Submit questions about any postings to jobs@spokesman.com.

 
Position: AGENCY RECRUITER AND TRAINER:
Position open until filled
Department:
Office:
Northwest Farmer-Stockman, Inc is seeking a full-time Agency Recruiter and Trainer who is excited about the recruiting processes from recruiting strategies and interviewing to on-boarding and training development. If you are a detail-oriented person with strong communication skills who has experience with recruiting and insurance, then come join our team directing efforts to source, select, and train potential candidates for Insurance Agent positions. Our Company With over one hundred years of commitment to community and four generations of family leadership, the Cowles Company (our parent company) continues its tradition of customer service and strong business ethics. The Cowles Company portfolio of operating entities encompasses media, forest products, real estate and insurance. Cowles' insurance business dates back to 1939 and has grown to include two separate career agencies. Northwest Farmer-Stockman is located in the states of ID, MT, OR, WA, and WY. Basic Financial Solutions is active in NE, SD, IA, KS and MO. Our affiliation with 100+ year old farm magazines provides our agents with exclusive access to high net worth farmers and ranchers throughout the United States. Our unique marketing systems provide a fast track to building a successful career in the insurance business. Duties & Responsibilities The Agency Recruiter and Trainer will have full life cycle recruiting responsibilities from understanding business needs, candidate generation, overseeing interview process, to on-boarding new hires and training development. Essential Duties Include: • Engage candidates and bring them into the recruiting process • Recruit, interview, and select final candidates for frontline interview and assessment • Manage the selection process, assess candidates and serve as primary contact person for both the candidate and sales managers • Build, filter and grow the pipeline of candidates using sales aptitude assessment and online Contact Management System • Insure all new agents complete the on-boarding processes including insurance licensing, contracting paperwork and initial training schedule in both classroom and field • Develop product and sales concept training - via classroom, webinars, and new technologies Experience & Job Requirements • 2+ years of experience in recruiting • 2+ years of sales and insurance • Maintain and increase knowledge of recruitment best practice tools and methodologies • Intermediate Proficiency with the Microsoft Office suite of products, (Word, Excel, PowerPoint). • Ability to commit to and satisfy specific recruiting benchmarks and timelines • Strong consultative and relationship building skills • Strong communication skills - both written and verbal • Excellent skills in building and presenting products and concepts to audience • This position will be based in Spokane, WA with overnight travel as needed. • Life, health and annuity knowledge, a plus • Recruiting experience within the Financial Services/Sales industry, a plus Compensation & Benefits Our compensation package includes a competitive salary and a full suite of benefits including a matching 401k and paid vacation. To apply, please email elizabethb@cowlescompany.com with your cover letter and resume. We are an Equal Opportunity Employer. Drug & background check required on all finalists. Position open until filled.

Position: DISTRICT MANAGER:
Position open until filled
Department: Circulation
Office:
The Spokesman-Review is seeking a full-time District Manager who is excited about working as part of a team to meet our Circulation Department’s sales and service goals. If you are a person with strong communication skills who understands how to provide great customer service, then come contribute to our success and join our team! Duties & Responsibilities • Manage a geographic area that is serviced by independent contractors who are responsible for providing proper and on time delivery of the newspaper to subscribers and Single Copy Outlets. • Promote sales of the newspaper to increase circulation. • Address customer complaints. • Recruit and ensure contract compliance for all independent contractors in an assigned area. • Develop and maintain relationships with contractors and subscribers. • Make courtesy phone calls to subscribers. Experience & Job Requirements • Ability and willingness to work flexible days- from 2:00 a.m. to 11:00 a.m. • Must have own vehicle & proof of insurance • Maintain a good driving record • Possess excellent organization skills • Basic proficiency with the Microsoft Office Word and Excel (will be tested upon application) • Customer Service experience preferred (skills will be tested upon application) • Bilingual (Russian-English) a plus • Strong communication skills - both written and verbal • Working with contractors or at a newspaper, is a plus Our Company • We are the largest, most used and most trusted news and information provider in the Inland Northwest. • Producing The Spokesman-Review every morning of every week demands a high degree of coordination among our dedicated employees. • We try to maintain a friendly environment where people really want to work. Compensation & Benefits Our compensation package includes salary of $556/week, and a full suite of benefits including a matching 401(k) and paid vacation. To apply, please apply in person between 8:30 a.m. and 3:30 pm, at The Spokesman-Review Building, 999 W. Riverside Ave, Spokane, or email elizabethb@cowlescompany.com with your cover letter and resume. We are an Equal Opportunity Employer. Drug & background check required on all finalists. Position open until filled.

Position: RETENTION SPECIALIST:
Position open until filled
Department: Customer Service
Office:
Do you enjoy delivering outstanding customer service by providing appropriate solutions to customer concerns? If this description fits you, then come join our team as a Retention Specialist for a company that is a leader in the media industry—SR Media/The Spokesman-Review. What we want you to do… • Work Monday through Friday, 9am – 6pm • Increase customer satisfaction by addressing and resolving customer questions • Responsible for calling customers whose account is beyond expiration • Provide customers with accurate service/product information and site navigation. • Meet monthly bonus standards and call volume requirements • Contact new customers to determine engagement with product, service satisfaction and payment options. • Engage customer in conversation to determine areas for improvement leading to retention. • Forward customer concerns to the appropriate department or manager for a resolution and follow-up for customer satisfaction. • Contact customers in company survey and product information campaigns. Who you are… • Qualified applicants will have a minimum of 1-2-years customer service (Will be tested upon application). • Have a solid working knowledge of Microsoft Word, Excel and Outlook (Will be tested upon application). • Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer. • Previous phone experience preferred. Who The Spokesman-Review is… • We are the largest, most used and most trusted news and information provider in the Inland Northwest. • Producing The Spokesman-Review every morning of every week demands a high degree of coordination among our dedicated employees. • We try to maintain a friendly environment where people really want to work. We work in a supportive team environment and offer a wage of $10.50 per hour (DOE), bonus potential, paid vacation and full suite of benefits including a matching 401(k) after 90 days of employment! Drug & background check required on all finalists. Please apply in person between 8:30 am – 3:30 pm at The Spokesman-Review building at 999 West Riverside Ave. or email your cover letter and resume to elizabethb@cowlescompany.com. We are an Equal Opportunity Employer. Position open until filled.